{"id":603,"date":"2024-12-12T18:10:42","date_gmt":"2024-12-12T18:10:42","guid":{"rendered":"http:\/\/mdem.com.ar\/return-policy\/"},"modified":"2024-12-12T20:39:36","modified_gmt":"2024-12-12T20:39:36","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/mdem.com.ar\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(0, 0, 0);\">Return Policy<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n\t<div id=\"text-17371651\" class=\"text\">\n\t\t\n\n\n\t\t\n<style>\n#text-17371651 {\n  color: rgb(0,0,0);\n}\n#text-17371651 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-969521164\" class=\"accordion-item\">\n\t\t<a id=\"accordion-969521164-label\" class=\"accordion-title plain\" href=\"#%C2%BFC%C3%B3mo%20cambiar%20un%20producto%3F\" aria-expanded=\"false\" aria-controls=\"accordion-969521164-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How to change a product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-969521164-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-969521164-label\">\n\t\t\t\n\n\t<div id=\"text-3752561583\" class=\"text\">\n\t\t\n\n<p>You have up to <strong>6 months<\/strong> from the date you received your purchase to make an exchange.<\/p>\n<p><strong>All you need is:<\/strong><\/p>\n<ul>\n<li>Present the invoice number or your ID.<\/li>\n<li>Ensure that the product is in good condition and has its original tags.<\/li>\n<\/ul>\n<p><strong>Exchange options:<\/strong><\/p>\n<ul>\n<li>You can exchange the product for any other available in our stores,<\/li>\n<li>And we will recognize the value you paid at the time of purchase.<\/li>\n<\/ul>\n<p><strong>Did you receive a gift?<\/strong> If you don&#8217;t have the ticket, don&#8217;t worry. We can help you make the change by providing the <strong>name<\/strong> or <strong>email<\/strong> of the person who made the purchase.<\/p>\n\t\t\n<style>\n#text-3752561583 {\n  color: rgb(0,0,0);\n}\n#text-3752561583 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3234436569\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3234436569-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-request-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-3234436569-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I request a refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3234436569-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3234436569-label\">\n\t\t\t\n\n\t<div id=\"text-2892604059\" class=\"text\">\n\t\t\n\n<p><strong>Yes.<\/strong> If you are not satisfied with your purchase or the product is defective, you can request a refund within <strong>15 business days<\/strong> of receiving your order.<\/p>\n<h4>Refund requirements:<\/h4>\n<ul>\n<li>The product must be unused and with its original labels and packaging.<\/li>\n<li>We only accept returns for purchases made within Argentina.<\/li>\n<li>The money will be returned through the same payment method you used.<\/li>\n<\/ul>\n<h4>Important:<\/h4>\n<ul>\n<li>If you purchased products in a promotion (for example, a combo), we will calculate the proportional value of each one and will always round up in your favor.<\/li>\n<li>If the product does not meet these conditions, we will not be able to accept the return or exchange.<\/li>\n<\/ul>\n<h3>What to do if the product arrived damaged?<\/h3>\n<p>If your product arrived with any damage, you can exchange it directly in our stores by presenting:<\/p>\n<ul>\n<li>The order number or purchase invoice.<\/li>\n<\/ul>\n<p>If you prefer to return it, we will refund you using the same payment method you used.<\/p>\n<h3>What if I don&#8217;t have a store nearby?<\/h3>\n<p>If you don\u2019t have a nearby store, don\u2019t worry. Write to us at <a href=\"mailto:info@tuecommerce.com\">info@tuecommerce.com<\/a> and we will help you manage the exchange or return.<\/p>\n\n\t\t\n<style>\n#text-2892604059 {\n  color: rgb(0,0,0);\n}\n#text-2892604059 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1591303547\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1591303547-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-if-the-product-arrives-damaged?\" aria-expanded=\"false\" aria-controls=\"accordion-1591303547-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What to do if the product arrives damaged?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1591303547-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1591303547-label\">\n\t\t\t\n\n<p>If your product arrived with any damage, you can exchange it directly in our stores by presenting:<\/p>\n<ul>\n<li>The order number or purchase invoice.<\/li>\n<\/ul>\n<p>If you prefer to return it, we will refund you using the same payment method you used.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4052398502\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4052398502-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-don&#039;t-have-a-store-nearby?\" aria-expanded=\"false\" aria-controls=\"accordion-4052398502-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if I don&#039;t have a store nearby?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4052398502-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4052398502-label\">\n\t\t\t\n\n\t<div id=\"text-4272266800\" class=\"text\">\n\t\t\n\n<p>If you don\u2019t have a nearby store, don\u2019t worry. If you don\u2019t have a nearby store, don\u2019t worry. Write to us at <span style=\"font-weight: bold;&gt;&lt;a href=\" mailto:info=\"\">info@tuecommerce.com<\/span>, and we will help you manage the exchange or return.<\/p>\n\n\t\t\n<style>\n#text-4272266800 {\n  color: rgb(0,0,0);\n}\n#text-4272266800 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-603","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mdem.com.ar\/en\/wp-json\/wp\/v2\/pages\/603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mdem.com.ar\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mdem.com.ar\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mdem.com.ar\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mdem.com.ar\/en\/wp-json\/wp\/v2\/comments?post=603"}],"version-history":[{"count":0,"href":"https:\/\/mdem.com.ar\/en\/wp-json\/wp\/v2\/pages\/603\/revisions"}],"wp:attachment":[{"href":"https:\/\/mdem.com.ar\/en\/wp-json\/wp\/v2\/media?parent=603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}