You have up to 6 months from the date you received your purchase to make an exchange.

All you need is:

• Present the invoice number or your ID.
• Ensure that the product is in good condition and has its original tags.

Exchange options:

• You can exchange the product for any other available in our stores,
• And we will recognize the value you paid at the time of purchase.

Did you receive a gift? If you don’t have the ticket, don’t worry. We can help you make the change by providing the name or email of the person who made the purchase.

Yes. If you are not satisfied with your purchase or the product is defective, you can request a refund within 15 business days of receiving your order.

Refund requirements:

• The product must be unused and with its original labels and packaging.
• We only accept returns for purchases made within Argentina.
• The money will be returned through the same payment method you used.

Important:

• If you purchased products in a promotion (for example, a combo), we will calculate the proportional value of each one and will always round up in your favor.
• If the product does not meet these conditions, we will not be able to accept the return or exchange.

What to do if the product arrived damaged?

If your product arrived with any damage, you can exchange it directly in our stores by presenting:

• The order number or purchase invoice.

If you prefer to return it, we will refund you using the same payment method you used.

What if I don’t have a store nearby?

If you don’t have a nearby store, don’t worry. Write to us at info@tuecommerce.com and we will help you manage the exchange or return.

If you don’t have a nearby store, don’t worry. If you don’t have a nearby store, don’t worry. Write to us at info@tuecommerce.com, and we will help you manage the exchange or return.